Search, view, and share call‑out records
Use Call Result History to review past call‑outs (e.g., critical/STAT notifications or client‑requested phone calls). This screen lets you filter by client, patient, test, and precise date/time windows, then view, print, export, or email the selected history.
What you can see
- Order and patient: Accession/order ID, patient name/MRN, collection
- Test details: Test/panel name, key result value(s), critical flag
- Reason/rule: Critical value, STAT, client request, or other policy trigger
- Contact reached: Name/role, destination (phone), organization/site
- Outcome: Acknowledged/Read‑back obtained, voicemail (no PHI), unreachable, escalated
- Timing: Call attempts with timestamps, total time to notify, SLA met/breached
- User and notes: Who made the call, structured notes, free‑text comments, linked attachments (e.g., fax confirmations)
Filters and search
- Clients/Sites
- Patients
- Tests
- Date
- Rule/Reason (Critical, STAT, Client Request)
- Outcome/Status (Acknowledged, Attempted, Escalated)
- User/Team who completed the call
Common actions
- View details: Open a record to see full notes, read‑back confirmation, and attempt history
- Print: Generate a call log for a client/date range or internal audit
- Export: CSV/Excel/PDF for reconciliation or compliance reporting
- Email: Send a summary to authorized recipients (follow PHI policies)
- Drill‑down: Open the linked order, preview the report, or view distribution logs
How to use (step‑by‑step)
- Go to Results → Call History.
- Set your filters (Client, Patient, Test, Date/Time range, etc.).
- Click Find/Search to load matching records.
- Select one or more rows.
- Choose an action: View Details, Print, Export, or Email.